Terms of Service

1. Introduction

Welcome to La Medusa Restaurant. These Terms of Service govern the use of our website and services, including table reservations, dining services, and any communication through our website or online platforms.

By accessing our website or making a reservation, you agree to comply with these Terms of Service.

If you do not agree with these terms, please do not use our website or services.

2. Restaurant Information

The restaurant operates in accordance with the laws of Spain and the regulations of the European Union.

3. Reservations

Customers may make reservations through:

• The website
• Email
• Phone
• Social media messaging platforms

The restaurant reserves the right to confirm reservations manually.

For large group reservations (usually more than 8 people), a minimum spend or deposit may be required.

Reservations are held for 15 minutes after the scheduled time unless otherwise agreed.

4. Deposits and Minimum Spend

For group bookings or special events, the restaurant may require:

• A deposit
• A minimum spend per person

Deposits are required to secure the reservation and prevent last-minute cancellations.

Deposit conditions will always be communicated before confirmation of the booking.

If a customer cancels within the cancellation period agreed during booking, the deposit may be refunded or transferred to another reservation date.

5. Cancellation Policy

Customers are encouraged to cancel reservations as early as possible.

For large bookings requiring a deposit:

• Cancellations made at least 24 hours in advance may qualify for a refund
• Cancellations made later may result in the deposit being retained

The restaurant reserves the right to cancel reservations due to:

• Operational issues
• Safety reasons
• Force majeure events

6. Prices and Payments

All prices listed by the restaurant are in Euros (€) unless stated otherwise.

Prices may include applicable taxes according to Spanish law.

Payment methods may include:

• Cash
• Credit cards
• Debit cards
• Online payments for deposits

Prices may change without prior notice.

7. Customer Conduct

Customers are expected to behave respectfully toward staff and other guests.

The restaurant reserves the right to refuse service to customers who:

• Behave aggressively
• Disturb other guests
• Violate local laws or safety rules

8. Food Allergies and Dietary Requirements

Customers with food allergies or dietary restrictions should inform the staff before ordering.

While the restaurant takes precautions, it cannot guarantee a completely allergen-free environment.

9. Website Use

Users agree not to misuse the website.

Prohibited activities include:

• Attempting to gain unauthorized access to the website
• Copying content without permission
• Disrupting the operation of the website

All website content including images, branding, and text belongs to the restaurant unless otherwise stated.

10. Privacy and Data Protection

The restaurant processes personal data in accordance with the General Data Protection Regulation (GDPR).

Personal data collected may include:

• Name
• Contact information
• Reservation details

This information is used only for reservation management and customer communication.

Personal data is never sold to third parties.

For more information, please refer to our Privacy Policy.

11. Liability

The restaurant is not responsible for:

• Loss of personal belongings
• Delays caused by circumstances beyond our control
• Service disruptions caused by technical issues

Customers use the restaurant services at their own discretion.

12. Governing Law

These Terms of Service are governed by the laws of Spain and the European Union.

Any disputes shall be resolved in accordance with Spanish law.

13. Changes to Terms

The restaurant reserves the right to update these Terms of Service at any time.

Updated versions will be published on the website.